Priority support is for festivals that require quicker response times during your festival than our Basic Support package allows. As with Basic support, you provide the front-line support for your users and route any technical issues to SparqFest.
Price: $150/year
Included in our Priority support:
- Resources:
- The SparqFest Knowledge Base (this site)
- An enterprise grade issue tracking system (Zendesk) so that nothing falls through the cracks
- SparqFest staff via the issue tracking system
- Who Can Access:
- Up to 3 named festival staff members
- End-user Support:
- None (festival staff provides first-level support to creators, jury, and audience members)
- Festival staff may route valid technical issues to SparqFest
- Availability:
- 9am-5pm M-F US/Central (higher availability via the on-call add-on)
- Turnaround:
- 1 business day outside of festival dates
- 2 hours during festival dates
Support Tiers:
- Basic Support
- Priority Support
- Enhanced Priority Support
- Virtual Technical Director
- Staff Technical Director
Add-ons