What is your support policy?

Written by George Reese

Last published at: November 27th, 2023

We have a number of support options to match the technical needs of our festival partners and stakeholders.

Included with every subscription is our Basic Support offering. You are responsible for handling first-line support for any issues encountered by creators, judges, and your audience. If the issues are problems with the functioning of the web site, however, you may put them in touch with us.

For a comprehensive look at our support offerings, have a look at our Support Overview page.